PRIVACY POLICY
Thank you for visiting our website. We appreciate your interest in our custom software solutions and services.
Your privacy is important to us. We are committed to protecting your personal data and ensuring that it is handled securely and discreetly. We have implemented appropriate measures to prevent loss, alteration, unauthorized access, and any other unlawful processing of your personal data.
We aim to be transparent about how we process your personal data and what we do with it. For more details, please read this privacy statement.
Who are we?
REZOLV BV, met maatschappelijke zetel te 3500 Hasselt, Kempische Steenweg 309/0.03 en ingeschreven in de Kruispuntbank van Ondernemingen onder het nummer 0555.720.225 (hierna, ‘Rezolv’, ‘wij’ of ‘we’).
You can contact us via:
_ +32 (0)11 87 08 63
We process your personal data in accordance with applicable data protection laws, including Regulation (EU) 2016/679 of 27 April 2016 concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data, and the relevant national implementing legislation.
Definitions
For the purposes of this privacy statement, ‘personal data’ means: any information relating to an identified or identifiable natural person (‘the data subject’). An identifiable person is one who can be directly or indirectly identified, particularly by reference to an identifier such as a name, identification number, location data, online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that person. In other words, it encompasses any information on the basis of which a person can be identified. This includes, for example, your name, first name, date of birth, phone number, email address, and also your IP address.
The term ‘processing’ is very broad and includes, among other things, the collection, recording, organization, storage, updating, modification, retrieval, consultation, use, dissemination, combination, archiving, and deletion of data.
Data Controller for your personal data (“data controller”)
Rezolv is responsible for processing your personal data.
We are, as defined by the GDPR, the “data controller” of your personal data. This means that Rezolv, possibly together with others, determines the purposes and means for processing your personal data.
When do we collect your personal data?
We collect personal data when you:
– use our website or social media;
– fill out the contact form on the website;
– wish to become or become a customer, partner, or supplier;
– enter into an agreement with us and communicate with us in that context;
– download our whitepaper;
– apply for one of our job vacancies through the website;
– contact us in other ways (e.g., by phone, via e-meeting*, by post, or by email).
* When we use e-meetings, we strive to adhere to the highest standards of security, technology, and data protection. However, we cannot guarantee the same level of privacy as in a face-to-face meeting. We emphasize that no participant has the right to record e-meetings without the prior written consent of all attendees. If you prefer to apply specific standards, you may arrange a meeting through an online platform of your choice and invite us to attend.
We also use cookies primarily to continuously optimize our website for users. For more specific information about the cookies we use, please refer to our cookie policy. raadplegen.
We do not intend to collect personal data from individuals under the age of 13. Such individuals may not provide personal data to us or give consent without the permission of a person with parental responsibility.
What personal data do we process, why, and on what legal basis?
In the table below, you can find:
- Column 1: The categories of personal data we process;
- Column 2: The purposes for which we do so (the ‘purposes’); and
- Column 3: The legal basis for the processing.
Each processing activity of your personal data is carried out for one or more specific purposes.
Additionally, there is always a demonstrable legal basis for each processing activity. The applicable legal basis, which you will find in the third column ‘Legal Basis,’ has the following meanings:
– Consent: You have given consent for the processing of personal data for one or more specific purposes;
– Contract: The processing is necessary for the performance of a contract to which you are a party;
– Legal Obligation: The processing is necessary to comply with a legal obligation to which we are subject as the data controller;
– Legitimate Interests: The processing is necessary for the purposes of our legitimate interests or those of a third party, except where your interests or fundamental rights and freedoms requiring the protection of personal data override those interests.
Categories of Personal Data |
Purposes |
Legal Basis |
Identification and contact details (name, first name, company name, address, email address, phone number, payment details, IP address/IMEI code), specific comments.
|
Execution of our agreement (including invoicing), customer and/or supplier management. |
Agreement |
Identification and contact details (name, first name, company name, address, email address, phone number, payment details, IP address/IMEI code) and your complaint. |
Service before, during, or after providing services and handling complaints |
Agreement |
Identification and contact details (name, first name, email address, phone number, payment details, IP address) and your feedback. |
Collecting feedback to improve our products and services |
Legitimate Interest |
Identification and contact details of the contact person (company, position, name, first name, address, mobile or phone number, email address), IP address/IMEI code |
Informing you, as a customer, about new developments in our software solutions |
Legitimate Interest |
Identification and contact details (company, first name, last name, email address, phone number) and your question/message. |
Responding to your general question or message via the contact form on the website https://www.rezolv.be/contactus |
Legitimate Interest |
Identification and contact details (name, first name, address, phone number, and email address), your motivation, and CV. |
To assess your suitability for a vacancy, discuss a potential appointment with you, and, if applicable, prepare and finalize a contract. |
Consent |
Identification and contact details (name, first name, address) and payment details. |
Complying with legal, regulatory, and administrative obligations (e.g., fraud prevention). |
Legal Obligation |
Identification and contact details (name, first name, address), our agreement, correspondence related to the agreement, payment details, and invoices. |
To defend and protect our rights |
Legitimate Interest |
Categories of Personal Data |
Purposes |
Legal Basis |
Identification and contact details (name, first name, company name, address, email address, phone number, payment details, IP address/IMEI code), specific comments.
|
Execution of our agreement (including invoicing), customer and/or supplier management. |
Agreement |
Identification and contact details (name, first name, company name, address, email address, phone number, payment details, IP address/IMEI code) and your complaint. |
Service before, during, or after providing services and handling complaints |
Agreement |
Identification and contact details (name, first name, email address, phone number, payment details, IP address) and your feedback. |
Collecting feedback to improve our products and services |
Legitimate Interest |
Identification and contact details of the contact person (company, position, name, first name, address, mobile or phone number, email address), IP address/IMEI code |
Informing you, as a customer, about new developments in our software solutions |
Legitimate Interest |
Identification and contact details (company, first name, last name, email address, phone number) and your question/message. |
Responding to your general question or message via the contact form on the website https://www.rezolv.be/contactus/ |
Legitimate Interest |
Identification and contact details (name, first name, address, phone number, and email address), your motivation, and CV. |
To assess your suitability for a vacancy, discuss a potential appointment with you, and, if applicable, prepare and finalize a contract. |
Consent |
Identification and contact details (name, first name, address) and payment details. |
Complying with legal, regulatory, and administrative obligations (e.g., fraud prevention). |
Legal Obligation |
Identification and contact details (name, first name, address), our agreement, correspondence related to the agreement, payment details, and invoices. |
To defend and protect our rights |
Legitimate Interest |
Your privacy rights
To give you more control over the processing of your personal data, you have several rights. These rights are outlined in Articles 15-22 of the GDPR.
You have the following rights:
- The right to access the personal data we process about you (Article 15 GDPR):
You have the right to know at any time whether or not we are processing your personal data. If we are processing your data, you have the right to access it and receive additional information about:
a) the purposes of processing;
b) the categories of personal data involved;
c) the recipients or categories of recipients (including recipients in third countries);
d) the retention period or, if that is not possible, the criteria used to determine that period;
e) the existence of your privacy rights;
f) the right to lodge a complaint with the supervisory authority;
g) the source of the personal data if we obtain personal data from a third party;
h) the existence of automated decision-making.
If we are unable to grant you access to your personal data (for example, due to legal obligations), we will inform you of the reasons why this is not possible.
You may also obtain a free copy of the processed personal data in a comprehensible format. Please note that we may charge a reasonable fee to cover our administrative costs for any additional copies you request.
If we are unable to grant you access to your personal data (for example, due to legal obligations), we will inform you of the reasons why this is not possible.
You may also obtain a free copy of the processed personal data in a comprehensible format. Please note that we may charge a reasonable fee to cover our administrative costs for any additional copies you request.
- The ‘right to erasure’ (the right to request that we delete your personal data) (Article 17 GDPR):
In certain cases, you can request that we delete your personal data. However, please be aware that if you make such a request, we will no longer be able to provide you with our services. Also, please note that your right to erasure is not absolute. We may retain your personal data if necessary for purposes such as fulfilling the agreement, complying with a legal obligation, or establishing, exercising, or defending a legal claim. We will provide further details in our response to your request.
- The right to rectification and supplementation (Article 16 GDPR):
When your personal data is inaccurate, outdated, or incomplete, you can request that we correct or complete this information.
- The right to data portability (Article 20 GDPR):
You also have the right, under certain conditions, to request the transfer of the personal data you have provided to us for the performance of a contract or for which you have given consent, to another data controller. Where technically feasible, we will provide your personal data directly to the new data controller.
- The right to restriction of processing (Article 18 GDPR):
If any of the following conditions apply, you can request that we restrict the processing of your personal data:
a) You contest the accuracy of the personal data (in this case, processing will be restricted for a period that allows us to verify the accuracy of the data);
b) The processing of your personal data is unlawful;
c) We no longer need your personal data for the original processing purposes, but you need it for the establishment, exercise, or defense of a legal claim;
d) While a decision has not yet been made on the exercise of your right to object to processing, you may request that the use of your personal data be restricted.
- The right to object (Article 21 GDPR):
You can object to the processing of your personal data on grounds related to your particular situation, if the processing is based on our legitimate interests or the performance of a task carried out in the public interest. In such cases, we will cease processing your personal data unless we can demonstrate compelling and legitimate grounds for the processing that override your interests, or if the processing is related to the establishment, exercise, or defense of a legal claim.
- The right not to be subject to automated decision-making (Article 22 GDPR):
You have the right not to be subject to a decision that is based solely on automated processing of data, which significantly affects you or has legal consequences, and is made without substantial human intervention.
There are three situations in which you cannot invoke this right:
a) If allowed by law (for example, to prevent tax fraud);
b) If the decision is based on explicit consent from the data subject; or
c) If it is necessary for the establishment or performance of a contract (note that we always assess on a case-by-case basis whether there are less privacy-invasive methods available to enter into or execute the contract).
- The right to withdraw your consent (Article 7 GDPR):
When your personal data is processed based on your consent, you can withdraw that consent at any time upon simple request.
Exercising Your Rights
To exercise these rights, you can contact us via email at: info@rezolv.be.
To verify your identity, we request that you include a copy of the front side of your identity card.
You may exercise all these rights free of charge, unless your request is manifestly unfounded or excessive (for example, due to its repetitive nature). In such cases, we have the right to charge a reasonable fee or refuse to act on your request.
Disclosure to Third Parties
We will only disclose your personal data to third parties in accordance with legal provisions, when you have given your consent, or when it is necessary for our services. This includes independent service providers or suppliers who assist us in processing your personal data (based on our legitimate interest).
We will only disclose your personal data to third parties in accordance with legal provisions, when you have given your consent, or when it is necessary for our services. This includes independent service providers or suppliers who assist us in processing your personal data (based on our legitimate interest).
Categories of Recipients
Within our company, we ensure that your personal data is only accessible to individuals who need it to fulfil contractual and legal obligations.
In certain cases, our employees are supported by external service providers in carrying out their tasks. For data protection, we have entered into agreements with all these service providers to ensure that they manage your personal data securely, respectfully, and with due diligence.
Transfers to Third Countries
We only transfer your personal data to processors or data controllers in third countries if we are legally permitted to do so or if it is necessary to process a file.
Where such transfers are necessary, we take the necessary measures to ensure that your personal data is protected to a high standard and that all transfers of personal data outside the EEA are carried out lawfully. If a transfer is made to a country outside the EEA for which the European Commission has not determined that the country provides an adequate level of protection, the transfer will always be subject to an agreement that meets all requirements for transfers to third countries, such as appropriate safeguards and the approved standard data protection clauses established by the European Commission.
Security of Your Personal Data
We have implemented reasonable and appropriate technical and organisational security measures to protect your personal data as effectively as possible against accidental or intentional manipulation, loss, destruction, or access by unauthorised individuals. We ensure that your personal data is always stored in a secure location so that third parties cannot access your personal information.
Retention of Your Personal Data
We retain your personal data for as long as necessary to achieve the intended purpose. Please be aware that various (legal) retention periods may require personal data to be stored (or remain stored). If no legal retention obligation applies, data will be routinely deleted once the purpose for which it was collected has been achieved.
Additionally, we may retain personal data if you have given us permission to do so (for example, in the context of a job application) or if it is possible that we may need the data for legal proceedings. In such cases, we may use certain personal data as evidence. To this end, we keep certain personal data in line with the legal limitation period, which can be up to thirty years; the usual limitation period for personal claims is ten years.
Complaints?
We make every effort to protect your personal data. If you have any concerns about how we process your personal data, you can report this to us using the contact details provided at the beginning of this privacy statement, so that we can address it as quickly as possible.
You also have the right to file a complaint with the data protection supervisory authority. The authority overseeing our organization is the Data Protection Authority, with the following contact details:
Website:
https://www.gegevensbeschermingsautoriteit.be
Contact Details:
Data Protection Authority
Drukpersstraat 35, 1000 Brussels, Belgium
+32 (0)2 274 48 00
+32 (0)2 274 48 35
Do you have any questions?
Feel free to contact us by phone, email, or mail. We are happy to answer your questions.
Changes
To address feedback or to reflect changes in our processing activities, we may update this privacy notice from time to time. We encourage you to review the latest version of this notice on our website regularly.