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Privacy Policy

Thank you for visiting our website. We are pleased with your interest in our custom software tailored to your business and in our services in general.

With us, you can count on a quality service and a tailored approach. The protection of your personal data is extremely important to us. We do everything in our power to protect your privacy and ensure that you can trust us with your personal data securely. We always handle personal data in a safe and discreet manner and appropriate protective measures have been taken to prevent loss, alteration, access by unauthorized persons, and/or any other unlawful processing of your personal data.

We want to be transparent about how we process your personal data and what we do with your personal data. You can read more about this in this privacy statement.

Who are we?

REZOLV BV, with registered office at 3500 Hasselt, Kempische Steenweg 309/0.03 and registered in the Crossroads Bank for Enterprises under number 0555.720.225 (hereinafter, ‘Rezolv’, ‘we’ or ‘us’).

You can contact us via the following contact details:

+32 (0)11 87 08 63
info@rezolv.be

We always process your personal data in accordance with applicable legal provisions for the protection of personal data, including Regulation (EU) 2016/679 of April 27, 2016, concerning the protection of natural persons in relation to the processing of personal data and concerning the free movement of such data and repealing Directive 95/46/EC (hereinafter, the ‘GDPR’), and the applicable national implementation legislation.

Explanation of some concepts

For the purposes of this privacy statement, ‘personal data’ is understood to mean: all information about an identified or identifiable natural person (‘the data subject’). An identifiable natural person is a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person. In other words, it refers to all information based on which a person can be identified. This includes, for example, your name, first name, date of birth, phone number, and email address, as well as your IP address.

The term ‘processing’ is very broad and covers, among other things, the collection, recording, organization, storage, updating, modification, retrieval, consultation, use, dissemination, combination, archiving, and deletion of data.


Data controller for the processing of your personal data (“data controller”)

Rezolv is responsible for processing your personal data.

We are, as referred to in the GDPR, the “data controller” of your personal data. This means that Rezolv, possibly together with others, determines the purposes and means for the processing of your personal data.

When do we collect your personal data?

We collect personal data when you:

– use our website or social media;– fill in the contact form on the website;– want to become/are a customer, partner, or supplier;– enter into an agreement with us and communicate with us in that context;– download our whitepaper;– apply for one of our vacancies via the website;– contact us in another way (e.g., by phone, via a meeting*, by post, or by email).

* When we use e-meetings, we strive to adhere to the highest standards in terms of security, technology, and data protection. However, we cannot guarantee a similar level of privacy as with a personal conversation. We emphasize that no participant has the right to record e-meetings without the prior written consent of all attendees. If you prefer to apply specific standards, you can organize a meeting via an online platform of your choice and invite us to attend the meeting.

We also use cookies, primarily to permanently optimize our website for users. For more specific information about the cookies we use, you can consult our cookie policy.

We aim not to collect personal data from individuals under the age of 13. These young individuals may not provide personal data to us or issue a consent declaration without the consent of the person who holds parental responsibility.

What personal data do we process, why, and on what legal basis?

In the table below, you can read:

  • column 1: which categories of personal data we process;

  • column 2: why we do this (the ‘purposes’); and

  • column 3: on what legal basis the processing is based.

Each processing activity of your personal data occurs for one or more specific purposes.

Additionally, there is always verifiable legal basis for each processing. The applicable legal basis, which you will find in the third column ‘legal basis’, has the following meanings:

– ‘Consent’: you have given consent for the processing of personal data for one or more specific purposes;

– ‘Contract’: the processing is necessary for the performance of a contract to which you are a party;– ‘Legal obligation’: the processing is necessary to comply with a legal obligation that rests on us as the data controller;

– ‘Legitimate interest’: the processing is necessary for the pursuit of our legitimate interests or those of a third party, except where your interests or fundamental rights and freedoms which require the protection of personal data outweigh those interests.

Categories of personal data

Purposes

Legal basis

Identification and contact details (name, first name, company name, address, email address, phone number, payment details, IP address/IMEI code), specific comments

Performance of our agreement (including invoicing), customer and/or supplier management

Agreement

Identification and contact details (name, first name, company name, address, email address, phone number, payment details, IP address/IMEI code) and your complaint

Service before, during, or after service provision and complaint handling

Agreement

Identification and contact details (name, first name, email address, phone number, payment information, IP address) and your feedback

Collecting feedback to improve our products and services

Legitimate interest

Identification – and contact details of the contact person (company, position, name, first name, address, mobile or telephone number, email address), IP address/IMEI code

Performance of our agreement (including invoicing), customer and/or supplier management

Agreement

Identification and contact details (name, first name, company name, address, email address, phone number, payment details, IP address/IMEI code), specific comments

Response to your general question or message via the contact form of the website https://www.rezolv.be/contactus

Agreement

Identification and contact details (name, first name, address, phone number, and email address), your motivation and CV

To assess your suitability for a vacancy, to discuss a possible appointment with you, and possibly for the preparation and conclusion of a contract.

Permission

Identification – and contact details (name, first name, address) and payment details

Comply with legal, regulatory, and administrative obligations (e.g. fraud prevention)

Legal obligation

Identification – and contact information (name, first name, address), our agreement, correspondence in the context of the agreement, payment details and invoices.

In defense and protection of our rights

Legitimate interest

Purposes

Performance of our agreement (including invoicing), customer and/or supplier management

Service before, during, or after service provision and complaint handling

Collecting feedback to improve our products and services

Performance of our agreement (including invoicing), customer and/or supplier management

Response to your general question or message via the contact form of the website https://www.rezolv.be/contactus

To assess your suitability for a vacancy, to discuss a possible appointment with you, and possibly for the preparation and conclusion of a contract.

Comply with legal, regulatory, and administrative obligations (e.g. fraud prevention)

In defense and protection of our rights

Categories of personal data

Identification and contact details (name, first name, company name, address, email address, phone number, payment details, IP address/IMEI code), specific comments

Identification and contact details (name, first name, company name, address, email address, phone number, payment details, IP address/IMEI code) and your complaint

Identification and contact details (name, first name, email address, phone number, payment information, IP address) and your feedback

Identification – and contact details of the contact person (company, position, name, first name, address, mobile or telephone number, email address), IP address/IMEI code

Identification and contact details (name, first name, company name, address, email address, phone number, payment details, IP address/IMEI code), specific comments

Identification and contact details (name, first name, address, phone number, and email address), your motivation and CV

Identification – and contact details (name, first name, address) and payment details

Identification – and contact information (name, first name, address), our agreement, correspondence in the context of the agreement, payment details and invoices.

Your privacy rights

To give you more control over the processing of your personal data, you have a number of rights. These rights are enshrined, among other things, in Articles 15-22 of the GDPR.

You have the following rights:

  • The right to access the personal data we process about you (Art. 15 GDPR):

You have the right to know at any time whether or not we are processing your personal data. If we are processing them, you have the right to access this personal data and receive additional information about:

a) the purposes of the processing;
b) the categories of personal data concerned;
c) the recipients or categories of recipients (in particular recipients in third countries);
d) the retention period or, if that is not possible, the criteria used to determine that period;
e) the existence of your privacy rights;
f) the right to lodge a complaint with the supervisory authority;
g) the source of the personal data if we obtain personal data from a third party;
h) the existence of automated decision-making.

If we are unable to grant you access to your personal data (for example, due to legal obligations), we will inform you of the reasons why this is not possible.

You may also obtain a free copy of the processed personal data in an understandable form. Note that we may charge a reasonable fee to cover our administrative costs for each additional copy you request.

If we are unable to grant you access to your personal data (for example, due to legal obligations), we will inform you of the reasons why this is not possible.

You may also obtain a free copy of the processed personal data in an understandable form. Note that we may charge a reasonable fee to cover our administrative costs for each additional copy you request.

  • The 'right to be forgotten' (the right to request us to erase your personal data) (Art. 17 GDPR):

You can request us to erase your personal data in certain cases. In this case, you should be aware that we may no longer be able to provide you with a service if you wish so. Please also note that your right to be forgotten is not absolute. We have the right to continue to retain your personal data when necessary for, among other things, the performance of a contract, compliance with a legal obligation, or establishing, exercising, or defending legal claims. We will provide you with further information in our response to your request.

  • The right to rectification and completion (Art. 16 GDPR):

If your personal data is inaccurate, outdated, or incomplete, you can request us to rectify these inaccuracies or incompleteness.

  • The right to data portability (Art. 20 GDPR):

You also have the right, under certain conditions, to have the personal data you provided to us for the performance of the contract or for which you have given consent transferred by us to another data controller. To the extent technically possible, we will send your personal data directly to the new data controller.

  • The right to restrict processing (Art. 18 GDPR):

If one of the following elements applies, you can request us to restrict the processing of your personal data:

a) you contest the accuracy of that personal data (in which case its use is restricted for a period that allows us to verify the accuracy of the personal data);
b) the processing of your personal data is unlawful;
c) we no longer need your personal data for the original processing purposes, but you need it for the establishment, exercise, or defense of legal claims;
d) as long as no decision has been made regarding your right to object to the processing, you can request to restrict the use of your personal data.

  • The right to object (Art. 21 GDPR):

You can object to the processing of your personal data based on your particular situation, if this processing is part of our legitimate interests or the performance of a task carried out in the public interest. In such case, we will cease processing your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms or when the processing of personal data is related to the establishment, exercise, or defense of legal claims.

  • The right not to be subject to automated decision-making (Article 22 GDPR):

You have the right not to be subject to a decision that is based solely on automated processing and that significantly affects you or has legal effects on you, which occurs without substantial human intervention.

In three situations, you cannot invoke this right:

a) if provided for by law (for example, to prevent tax fraud);
b) if the decision-making is based on explicit consent from the data subject; or
c) if this is necessary for the conclusion or performance of a contract (please note, we always assess on a case-by-case basis whether less privacy-invasive methods exist to conclude or execute the contract).

  • The right to withdraw your consent (Art. 7 GDPR):

When your personal data is processed based on your consent, you can withdraw that consent at any time upon simple request.

Exercising your rights

To exercise these rights, you can contact us via email at the following address: info@rezolv.be.

To verify your identity, we request that you send a copy of the front side of your identity card.

You can exercise all these rights free of charge, unless your request is evidently unfounded or excessive (for example, due to its repetitive nature). In that case, we have the right to charge you a reasonable fee or refuse to comply with your request.

Disclosure to third parties

We will only disclose your personal data to third parties in accordance with legal provisions, when you have given your consent or when this is necessary for our service, such as independent service providers or suppliers who assist us in processing your personal data (based on our legitimate interests).

Furthermore, we will not disclose personal data to third parties unless we are obliged to do so based on legal provisions (e.g., disclosure to government authorities such as supervisory or law enforcement authorities).

Categories of recipients

Within our organization, we ensure that your personal data is only accessible to persons who need it to fulfill contractual and legal obligations.

In certain cases, our employees are supported in carrying out their tasks by external service providers. Regarding data protection, agreements have been made with all these service providers to ensure that they manage your personal data securely, respectfully, and as a good custodian.

Transfers to third countries

We only transfer your personal data to processors or data controllers in third countries to the extent we are legally entitled to do so or if this is necessary to process a case.

To the extent such transfers are necessary, we take the necessary measures to ensure that your personal data is highly protected and that all transfers of personal data outside the EEA take place lawfully. If a transfer occurs to a country outside the EEA, for which the European Commission has not determined that the country has an adequate level of protection, the transfer is always subject to an agreement that meets all requirements for transfers to third countries, such as appropriate safeguards and the standard data protection clauses approved by the European Commission.

Security of your personal data

We have taken reasonable and appropriate technical and organizational security measures to protect your personal data as best as possible against accidental or intentional manipulation, loss, destruction, or access by unauthorized persons. We store your personal data in a secure location so that third parties do not have access to your personal information.

Retention of your personal data

We retain your personal data as long as this is necessary for the achievement of the intended purpose. You should be aware that numerous (legal) retention periods require that personal data remains (stored). To the extent there is no retention obligation, the data is routinely deleted after the purpose for which it was collected has been achieved.

Additionally, we may retain personal data if you have granted us your consent to do so (for example, in the context of an application process) or if it is possible that we may need this data in the context of legal proceedings. In that last case, we must use certain personal data as evidence. To this end, we retain certain personal data in accordance with the legal limitation period, which can be up to thirty years; the usual limitation period regarding personal legal claims is ten years.

Complaints?

We do our utmost to protect your personal data. If you have a complaint about how we process your personal data, you can report it to us using our contact details as mentioned at the beginning of this privacy statement, so we can address it as soon as possible.

You can also lodge a complaint with the data protection supervisory authority. The authority that supervises our organization is the Data Protection Authority, with the following contact details:

Website:https://www.gegevensbeschermingsautoriteit.be

Contact details:Data Protection Authority
Drukpersstraat 35, 1000 Brussels+32 (0)2 274 48 00+32 (0)2 274 48 35
contact@apd-gba.be

Do you have any questions?

Then feel free to contact us via phone, email, or letter. We are happy to answer your questions.

Changes

To accommodate feedback or to reflect changes in our processing activities, we may amend this privacy statement from time to time. We invite you to always consult the latest version of this statement on our website.

Your privacy rights

To give you more control over the processing of your personal data, you have several rights. These rights are set out, among other things, in Articles 15-22 of the GDPR.

You have the following rights:

  • The right to access the personal data we process about you (art. 15 GDPR):

You have the right to know at any time whether or not we are processing your personal data. If we do process it, you have the right to access this personal data and receive additional information about:

a) the purposes of processing; b) the categories of personal data concerned; c) the recipients or categories of recipients (in particular recipients in third countries); d) the retention period or, if that is not possible, the criteria used to determine that period; e) the existence of your privacy rights; f) the right to lodge a complaint with the supervisory authority; g) the source of the personal data if we obtain personal data from a third party; h) the existence of automated decision-making.

If we cannot provide you access to your personal data (for example, due to legal obligations), we will let you know why that is not possible.

You can also obtain a free copy of the processed personal data in an understandable form. Please note, we may charge a reasonable fee to cover our administrative costs for each additional copy you request.

If we cannot provide you access to your personal data (for example, due to legal obligations), we will let you know why that is not possible.

You can also obtain a free copy of the processed personal data in an understandable form. Please note, we may charge a reasonable fee to cover our administrative costs for each additional copy you request.

  • The ‘right to be forgotten’ (the right to request us to delete your personal data) (art. 17 GDPR):

You can request us to delete your personal data in certain cases. In this case, you should be aware that we cannot provide you with any service if you wish to do so. Also, please note that your right to be forgotten is not absolute. We have the right to retain your personal data when necessary for, among other things, the fulfilment of the contract, compliance with a legal obligation, or the establishment, exercise or defense of a legal claim. We will provide you with further information in our response to your request.

  • The right to rectification and supplementation (art. 16 GDPR):

When your personal data is incorrect, outdated, or incomplete, you can request us to rectify these inaccuracies or deficiencies.

  • The right to data portability (art. 20 GDPR):

You also have the right, under certain conditions, to have the personal data you provided to us for the execution of the contract or for which you have given consent transferred to another data controller. To the extent technically possible, we will provide your personal data directly to the new data controller.

  • The right to restriction of processing (art. 18 GDPR):

If any of the following elements apply, you may request us to restrict the processing of your personal data:

a) you contest the accuracy of that personal data (in which case its use will be restricted for a period that allows us to verify the accuracy of the personal data); b) the processing of your personal data is unlawful; c) we no longer need your personal data for the original processing purposes, but you need them for the establishment, exercise or defense of a legal claim; d) as long as no decision has been made on the exercise of your right to object to the processing, you can request to restrict the use of your personal data.

  • The right to object (art. 21 GDPR):

You may object to the processing of your personal data based on your particular situation, if this processing is based on our legitimate interests or the performance of a task carried out in the public interest. In this case, we will stop processing your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, or when the processing of personal data is related to the establishment, exercise or defense of a legal claim.

  • The right not to be subject to automated decision-making (Article 22 GDPR):

You have the right not to be subject to a decision based solely on automated processing of data that significantly affects you or has legal consequences and is made without substantial human involvement.

In three situations, you may not invoke this right:

a) if permitted by law (for example, to prevent tax fraud); b) if the decision-making is based on explicit consent of the data subject; or c) if necessary for the establishment or performance of a contract (please note, we always assess on a case-by-case basis whether there are less privacy-invasive methods available to conclude or perform the contract).

  • The right to withdraw your consent (art. 7 GDPR):

When your personal data is processed based on your consent, you can withdraw this consent at any time upon simple request.

Exercising your rights

To exercise these rights, you can contact us by email at the following address: info@rezolv.be.

To verify your identity, we ask you to send a copy of the front of your identification card.

You can exercise all these rights free of charge, unless your request is clearly unfounded or excessive (for example, due to the repetitive nature). In that case, we have the right to charge you a reasonable fee or refuse to comply with your request.

Disclosure to third parties

We will only disclose your personal data to third parties in accordance with legal provisions, when you have given your consent, or when this is necessary for our services, for example, independent service providers or suppliers who assist us in the processing of your personal data (based on our legitimate interest).

Furthermore, we do not disclose personal data to third parties unless we are legally required to do so (e.g., disclosure to governmental authorities such as supervisory or law enforcement authorities).

Categories of recipients

Within our company, we ensure that your personal data is only accessible to persons who need it to fulfill contractual and legal obligations.

In certain cases, our employees are supported by external service providers in performing their tasks. Regarding data protection, agreements have been made with all these service providers to ensure that they manage your personal data safely, respectfully, and as a good custodian.

Transfers to third countries

We only transfer your personal data to processors or data controllers in third countries, to the extent we are legally entitled to do so or if necessary to handle a file.

To the extent such transfers are necessary, we take the necessary measures to ensure that your personal data is highly protected and that all transfers of personal data outside the EEA occur lawfully. If a transfer occurs to a country outside the EEA for which the European Commission has not determined that the country ensures an adequate level of protection, the transfer is always subject to an agreement that meets all requirements for transfers to third countries, such as appropriate safeguards and the approved standard clauses regarding data protection established by the European Commission.

Security of your personal data

We have implemented reasonable and appropriate technical and organizational security measures to protect your personal data as effectively as possible against accidental or deliberate manipulation, loss, destruction or access by unauthorized persons. We store your personal data in a secure location so that third parties do not have access to your personal information.

Retention of your personal data

We retain your personal data as long as necessary for the achieving the intended purpose. Please note that numerous (legal) retention periods lead to personal data needing to be stored (or retained). To the extent there is no retention obligation, data is routinely deleted after the purpose for which it was collected has been achieved.

Moreover, we may retain personal data if you have given us consent for this (for example, in the context of a recruitment process) or if we may need this data in the context of a legal claim. In the latter case, we must use certain personal data as evidence. To this end, we retain certain personal data in accordance with the statutory limitation period, which can be up to thirty years; the usual limitation period in relation to personal legal claims is ten years.

Complaints?

We do our utmost to protect your personal data. If you have a complaint about how we process your personal data, you can report this to us using our contact details as mentioned at the beginning of this privacy statement, so that we can address this as quickly as possible.

You can also lodge a complaint with the data protection supervisory authority. The authority that oversees our organization is the Data Protection Authority, with the following contact details:

Website:
https://www.gegevensbeschermingsautoriteit.be

Contact details:
Data Protection Authority
Drukpersstraat 35, 1000 Brussels+32 (0)2 274 48 00+32 (0)2 274 48 35
contact@apd-gba.be

Do you have any questions?

Then please feel free to contact us by phone, email, or by letter. We are happy to answer your questions.

Changes

To accommodate feedback or to reflect changes in our processing activities, we may modify this privacy statement from time to time. We invite you to always consult the latest version of this statement on our website.

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Kempische Steenweg 309/0.03
3500 Hasselt
Belgium

+32 11 870 863

info@rezolv.be

VAT BE 0555 720 225

Support

+32 11 870 863

support@rezolv.be

Mon - Fri 9:00 to 17:00

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Contact

Kempische Steenweg 309/0.03
3500 Hasselt
Belgium

+32 11 870 863

info@rezolv.be

VAT BE 0555 720 225

Support

+32 11 870 863

support@rezolv.be

Mon - Fri 9:00 to 17:00

My Login

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Stay updated with news, blogs, and tips through our newsletter.

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© 2026

Privacy

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Cookies

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General Terms and Conditions

To the top

Home

Services

Insights

Review

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Contact

Contact

Kempische Steenweg 309/0.03
3500 Hasselt
Belgium

+32 11 870 863

info@rezolv.be

VAT BE 0555 720 225

Support

+32 11 870 863

support@rezolv.be

Mon - Fri 9:00 to 17:00

My Login

Insights

Stay updated with news, blogs, and tips through our newsletter.

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© 2026

Privacy

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Cookies

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General Terms and Conditions